Jeremy Nath

IT Support Specialist providing front-line and second-line technical assistance within the European Broadcasting Union's Front Office environment, in a bilingual English-French organization. The role covers the full incident and service-request lifecycle: diagnosing and resolving hardware, software, and network issues; provisioning and maintaining user accounts and endpoints; supporting the performance and security of hybrid cloud infrastructure (Microsoft Azure, Windows Server, Microsoft 365); and escalating complex cases to specialized teams when needed. Day to day, this also means documenting recurring issues, applying ITIL-aligned service management practices, and helping end users become more self-sufficient through clear guidance.